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Frequently Asked Questions

ORDER PROCESS

Do I have to register to place an order?
It is not necessary to register to place an order. However, by registering, you can complete future orders more conveniently.

How do I register?
To register, click "sign in," in the upper right corner of the site. You will then have an opportunity to make an account if you do not already have one.

Can I change or cancel my order once it is placed?
Once an order is placed, it cannot be canceled or changed; the order will ship as originally placed. Once received, the order can be returned and a credit, less shipping charges, will be issued.

What is the cutoff time for order fulfillment?
Most orders are shipped the next business day. However, this is not a guarantee; fulfillment depends on order volume in our warehouse on any given day.

Can international orders be placed online?
Orders placed on the website can only be shipped to customers in the continental United States.

How do I know if I need to pay sales tax?
Sales tax will be added to orders delivered to select states. Currently, we are required to collect applicable sales tax in Virginia and California.

PAYMENT INFORMATION

Is it safe to enter my credit card information online?
When you enter your credit card information, you are entering it directly into the credit card processor's secure website.

We neither store nor pass your data to the credit card company.

What forms of payment are accepted online?
We accept payment by PayPal®, Visa®, MasterCard®, American Express®, and Discover®.

When will my card be charged for items I order?
We will authorize a charge to your account for the full amount of your order as soon as you place your order. Your card will be charged for items shipped and shipping charges on your order.

When I try to place my order, I get an error message stating that there has been an authorization failure. What went wrong?
This message means your card has been declined. If you receive such a notice, please contact your issuing bank for further information.

SHIPPING INFORMATION

Do you ship to P.O. or A.P.O. boxes?
We only ship to physical street addresses.

RETURNS & EXCHANGES

What is your return policy?
-Return any product* in new or gently used condition within 30 days of purchase for a prompt, courteous refund.
-After 31 days, return any product* in new condition or gently used condition for a full refund credited to a BEing WELL Gift Card. Return shipping charges will be the responsibility of the customer. We are unable to refund the original charges unless the return is a result of our error.
-After 60 days, please give us a call at 1-800-549-4883 and we will do our best to assist you.

*EXCEPTIONS: Copyrighted materials, intimates, and HAZMAT items.

How long will it take to get my refund?
Please allow 30 business days for receipt and processing of your return. Once your product has been received into our Returns Center, we will notify you via email when your return has been processed and a refund will be issued.

What if my shipment is damaged?
Please thoroughly inspect shipments, noting damage to cartons on the packing slip. Being Well will not be responsible for damage unless noted at the time of delivery. Please keep all packing materials until items have been fully inspected.

Something's missing from my order. What should I do?
Items missing from your order must be reported missing within 72 hours of receipt for replacement.

How do I return something I ordered?
To complete your return, please include a copy of the original receipt as well the original product packaging, if available; and with a prepaid shipping label send your items to:

Being Well Inc.
Attn: Returns Center
18260 Oak Park Drive
Abingdon Virginia 24210

How do I exchange something I purchased?
Fill out the Exchange Form on the back of the packing slip that came with your order. Then simply follow the return packing and shipping guidelines above, including the Exchange Form with your return.